Our Team | Leadership Team | Support Team | QMS

Our team.

The QMS team of QC mortgage audit professionals is ready to execute mortgage QC, due diligence and audit functions so today’s lenders and servicers have the best mortgage analysis reports possible.  QMS ensures organizational compliance, providing current updates, as well as QC plans that encompass investor and government regulations.  QMS performs regulatory reviews and mortgage analysis to strengthen existing internal programs, reduce mortgage repurchases and minimize the exposure to costly litigation.

Leadership team.

Tommy Duncan

Chief Executive Officer | Certified Mortgage Technologist

Tommy has been a vital part of the vision, growth, and strategy and technology development of the company.  He is directly responsible for the engineering of the Mortgage Analysis Review Software called MARS™ that creates analytical reports for mortgage trending from mortgage loan audits.

 

Tommy’s industry knowledge of trending and mortgage analytics has resulted in advising congressional staffs and interviews with the New York Times and Bloomberg. Tommy holds a Master Degree of Science in Aerospace from Middle Tennessee State University.  Tommy is a high ranking Special Forces Officer and Veteran of foreign wars with over 33+ years of proud service to his country.

Claudia Duncan

President

Claudia currently serves as company President. In her role, she is responsible for managing the growth strategies for QMS, operational functions for all business units, and ensure QMS carries its vision to provide solid and agency compliant audit reports and analytical tools to its clients. Claudia also oversees all marketing and sales efforts for QMS in addition to the management of the company governance, vendor and risk management strategies. 

 

Claudia’s strong people skills, leadership, creativity, organizational, and communication skills make her a strong asset to the executive management team as QMS continues to pursue growth. Claudia holds a Bachelor’s Degree in Business Management from the University of Phoenix and a B.A. in Applied Ethics from David Lipscomb University. 

Laura Kate Davis

Vice President of QC and Operations

Laura Kate is responsible for establishing and maintaining standards and processes to ensure that the quality control audits are effective and efficient in identifying defects, detecting risk, and ensuring compliance.  She joined QMS in October of 2016, with 16 years of experience in the mortgage industry.  She has also held positions with Franklin American Mortgage Company and Regions Bank.  Laura Kate is a graduate of Middle Tennessee State University with a BS in Mass Communications.  She is married, has two children, and is active in church and community organizations. 

Terra McCrory

Senior QC Mortgage Analyst

Terra joined the QMS Team in April 2020.  Her hybrid role includes; high level auditing, QC defect management, auditor training, business development, and other special QC projects.  She is a results driven mortgage professional with over 20 years experience in retail, wholesale and correspondent lending sectors.  Terra brings an extensive background in all aspects of residential mortgage lending from origination through closing, with a strong emphasis on quality assurance, QC risk management and saleability.  She has a broad knowledge of Agency, Government, Portfolio and Non-QM lending products.  Most recently Terra was the Quality Assurance Manager at Guild Mortgage Company for the past several years, and has worked for various financial institutions, mortgage lenders, and as a QC consultant.

Terra resides in San Diego, California and has a passion for outdoor adventures and travel.  She appreciates spending quality time with her two children and large extended family.

Sarang Farhangi

IT and Systems Engineer

Sarang has been with Quality Mortgage Services since 2012. He brings to the team a series of skills and qualifications, including a Six Sigma Green Belt Certificate, problem solving skills, and an extensive experience in project management. Sarang is the development project manager for our proprietary quality control audit software: Mars (Mortgage Analyst Review Software.) He works with the programmers and the executive management team to report on program development progress. Prior to this position, Sarang managed the processing department at QMS. In that position, he managed the workflow of files and documents, as well as, streamlined many processes for efficiencies. Sarang’s passion and experience are strengths to QMS as we move forward into the future. Sarang holds an M.B.A. from Pune University in India and a Bachelor’s Degree in Industrial Engineering from Azad University of Gachsaran in Iran.

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Quality Mortgage Services
216 Centerview Drive, Suite #280 
Brentwood, TN 37027-3354  

615.591.2528

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