Our team.
The QMS team of QC mortgage audit professionals is ready to execute mortgage QC, due diligence and audit functions so today’s lenders and servicers have the best mortgage analysis reports possible. QMS ensures organizational compliance, providing current updates, as well as QC plans that encompass investor and government regulations. QMS performs regulatory reviews and mortgage analysis to strengthen existing internal programs, reduce mortgage repurchases and minimize the exposure to costly litigation.
Leadership team.
Tommy Duncan
Chief Executive Officer | Certified Mortgage Technologist
Tommy has been a vital part of the vision, growth, and strategy and technology development of the company. He is directly responsible for the engineering of the Mortgage Analysis Review Software called MARS™ that creates analytical reports for mortgage trending from mortgage loan audits.
Tommy’s industry knowledge of trending and mortgage analytics has resulted in advising congressional staffs and interviews with the New York Times and Bloomberg. Tommy holds a Master Degree of Science in Aerospace from Middle Tennessee State University. Tommy is a high ranking Special Forces Officer and Veteran of foreign wars with over 33+ years of proud service to his country.
Claudia Duncan
President
Claudia currently serves as company President. In her role, she is responsible for managing the growth strategies for QMS, operational functions for all business units, and ensure QMS carries its vision to provide solid and agency compliant audit reports and analytical tools to its clients. Claudia also oversees all marketing and sales efforts for QMS in addition to the management of the company governance, vendor and risk management strategies.
Claudia’s strong people skills, leadership, creativity, organizational, and communication skills make her a strong asset to the executive management team as QMS continues to pursue growth. Claudia holds a Bachelor’s Degree in Business Management from the University of Phoenix and a B.A. in Applied Ethics from David Lipscomb University.
Laura Kate Davis
Vice President of QC and Operations
Laura Kate is responsible for establishing and maintaining standards and processes to ensure that the quality control audits are effective and efficient in identifying defects, detecting risk, and ensuring compliance. She joined QMS in October of 2016, with 16 years of experience in the mortgage industry. She has also held positions with Franklin American Mortgage Company and Regions Bank. Laura Kate is a graduate of Middle Tennessee State University with a BS in Mass Communications. She is married, has two children, and is active in church and community organizations.
Sarang Farhangi
IT and Systems Engineer
Sarang has been with Quality Mortgage Services since 2012. He brings to the team a series of skills and qualifications, including a Six Sigma Green Belt Certificate, problem solving skills, and an extensive experience in project management. Sarang is the development project manager for our proprietary quality control audit software: Mars (Mortgage Analyst Review Software.) He works with the programmers and the executive management team to report on program development progress. Prior to this position, Sarang managed the processing department at QMS. In that position, he managed the workflow of files and documents, as well as, streamlined many processes for efficiencies. Sarang’s passion and experience are strengths to QMS as we move forward into the future. Sarang holds an M.B.A. from Pune University in India and a Bachelor’s Degree in Industrial Engineering from Azad University of Gachsaran in Iran.
Support team.
Travis Brownley
MERS® and Servicing Administrator
BA Northwest Missouri State, Maryville, Missouri
Travis is in charge of overseeing the flow of MERS® and servicing audits; reviews adverse action/federal regulatory audits.
Travis is married to his wife Kaylyn and he enjoys video games, hiking, and fitness
Travis was a four year member of Northwest Missouri State's track and field team and member of Phi Delta Theta fraternity.
Johnny Yates
Senior QC Auditor
BA Lipscomb University, Nashville, Tennessee
Johnny reviews audits performed by QMS Auditors before final billing submission to QMS clients. He performs final review of client responses and revises risk ratings when necessary. Providing prompt communication with clients on audits and answering all questions or addressing issues is a top priority and task of Johnny's.
Johnny is married to his wife Sherry and they have one daughter, son-in-law and two grandsons.
Nick Osburn
Senior Auditor
Maryville College, Bachelor of Arts / Business Management
Nick reviews audits performed by QMS auditors before submitting the audit report and billing to QMS clients. He also reviews client responses and supporting documentation to clear defects, revise audit reports, and revise risk ratings as needed prior to sending the client the final QC report. Nick communicates directly with clients on audits, answers questions, addresses issues, and assists in directing clients to the appropriate agency guidelines, federal regulatory guidelines, etc. to address any questions they may have.
Nick likes to spend his time with his son Wyatt at the park or zoo, and with family and friends.
Nick played NCAA Division III soccer at Maryville College.
Janelle Calhoun
Processing Manager
Janelle Calhoun is a true native Nashville, TN. She attended the Nashville School of the Arts, where she graduated third in her class, and subsequently received her Bachelor of Science degree from Belmont University.
Janelle oversees all Processing functions from beginning to end. This includes the creation of orders, submission of loan files, reverification processes, etc. She also reviews Adverse and Anti-Money Laundering audits.
In her spare time, Janelle enjoys spending quality time with family and friends, traveling, sports and music.