Our team.

Chief Executive Officer | Certified Mortgage Technologist

Tommy has been a vital part of the vision, growth, and strategy and technology development of the company.  He is directly responsible for the engineering of the Mortgage Analysis Review Software called MARS™ that creates analytical reports for mortgage trending from mortgage loan audits.

Tommy’s industry knowledge of trending and mortgage analytics has resulted in advising congressional staffs and interviews with the New York Times and Bloomberg. Tommy holds a Master Degree of Science in Aerospace from Middle Tennessee State University.  Tommy is a high ranking Special Forces Officer and Veteran of foreign wars with over 33+ years of proud service to his country.

President

Claudia currently serves as company President. In her role, she is responsible for managing the growth strategies for QMS, operational functions for all business units, and ensure QMS carries its vision to provide solid and agency compliant audit reports and analytical tools to its clients. Claudia also oversees all marketing and sales efforts for QMS in addition to the management of the company governance, vendor and risk management strategies. 

Claudia’s strong people skills, leadership, creativity, organizational, and communication skills make her a strong asset to the executive management team as QMS continues to pursue growth. Claudia holds a Bachelor’s Degree in Business Management from the University of Phoenix and a B.A. in Applied Ethics from David Lipscomb University. 

Vice President of QC and Operations

Laura Kate is responsible for establishing and maintaining standards and processes to ensure that the quality control audits are effective and efficient in identifying defects, detecting risk, and ensuring compliance.  She joined QMS in October of 2016, with 16 years of experience in the mortgage industry.  She has also held positions with Franklin American Mortgage Company and Regions Bank.  Laura Kate is a graduate of Middle Tennessee State University with a BS in Mass Communications.  She is married, has two children, and is active in church and community organizations. 

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Senior QC Mortgage Analyst

Terra joined the QMS Team in April 2020.  Her hybrid role includes; high level auditing, QC defect management, auditor training, business development, and other special QC projects.  She is a results driven mortgage professional with over 20 years experience in retail, wholesale and correspondent lending sectors.  Terra brings an extensive background in all aspects of residential mortgage lending from origination through closing, with a strong emphasis on quality assurance, QC risk management and saleability.  She has a broad knowledge of Agency, Government, Portfolio and Non-QM lending products.  Most recently Terra was the Quality Assurance Manager at Guild Mortgage Company for the past several years, and has worked for various financial institutions, mortgage lenders, and as a QC consultant.

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Terra resides in San Diego, California and has a passion for outdoor adventures and travel.  She appreciates spending quality time with her two children and large extended family.

IT and Systems Engineer

Sarang has been with Quality Mortgage Services since 2012. He brings to the team a series of skills and qualifications, including a Six Sigma Green Belt Certificate, problem solving skills, and an extensive experience in project management. Sarang is the development project manager for our proprietary quality control audit software: Mars (Mortgage Analyst Review Software.) He works with the programmers and the executive management team to report on program development progress. Prior to this position, Sarang managed the processing department at QMS. In that position, he managed the workflow of files and documents, as well as, streamlined many processes for efficiencies. Sarang’s passion and experience are strengths to QMS as we move forward into the future. Sarang holds an M.B.A. from Pune University in India and a Bachelor’s Degree in Industrial Engineering from Azad University of Gachsaran in Iran.

MERS® and Servicing Administrator

Kevin is in charge of overseeing the flow of MERS® and servicing audits, and special projects.  

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Kevin is married to his wife Robin and has 4 children and 3 grandchildren.

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He enjoys spending time with his family, watching movies, and producing videos.

Senior QC Auditor

BA Lipscomb University, Nashville, Tennessee

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Johnny reviews audits performed by QMS Auditors before final billing submission to QMS clients.  He performs final review of client responses and revises risk ratings when necessary.  Providing prompt communication with clients on audits and answering all questions or addressing issues is a top priority and task of Johnny's. 

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Johnny is married to his wife Sherry and they have one daughter, son-in-law and two grandsons. 

Senior Auditor

Maryville College, Bachelor of Arts / Business Management

Nick reviews audits performed by QMS auditors before submitting the audit report and billing to QMS clients. He also reviews client responses and supporting documentation to clear defects, revise audit reports, and revise risk ratings as needed prior to sending the client the final QC report. Nick communicates directly with clients on audits, answers questions, addresses issues, and assists in directing clients to the appropriate agency guidelines, federal regulatory guidelines, etc. to address any questions they may have.  

Nick likes to spend his time with his son Wyatt at the park or zoo, and with family and friends.

Nick played NCAA Division III soccer at Maryville College.

Processing Manager

Janelle Calhoun is a true native Nashville, TN. She attended the Nashville School of the Arts, where she graduated third in her class, and subsequently received her Bachelor of Science degree from Belmont University. 

Janelle oversees all Processing functions from beginning to end. This includes the creation of orders, submission of loan files, reverification processes, etc. She also reviews Adverse and Anti-Money Laundering audits. 

In her spare time, Janelle enjoys spending quality time with family and friends, traveling, sports and music.