Customer Service - Quality Mortgage Services is foremost customer service focused.  Tommy A. Duncan, owner of NMA, received several corporate customer service and partner awards for his achievements prior to Quality Mortgage Services.  He has carried those core competencies into Quality Mortgage Services.

Compliance Focused - Quality Mortgage Services understands the compliance requirements of lenders, banks, credit unions, and investors.  NMA writes HVCC QC Plans for mortgage entities that follow Section VI of the HVCC.  Quality Mortgage Services, a full service mortgage compliance company, which performs appraisal compliance reviews and produces HVCC Section VI Reports uses its Appraisal Mortgage Software and Mortgage Analysis Software to assist in appraisal QC.

Appraisal Portability - Quality Mortgage Services understands the conditions that the borrowers and mortgage professionals have to deal with as a result of lender owned or forced Appraisal Management Companies.  QMS helps companies with an appraisal solution.

Appraiser Fairness - Quality Mortgage Services is an appraiser advocate and ensures appraisers are treated and compensated fairly without impacting the borrower or jeopardizing the loan.

Underwriting Requirements - Quality Mortgage Services works quickly to resolve underwriting conditions and stipulations in order to make the closing date.

Borrower Pricing - Quality Mortgage Services does not want to see any borrower become victim to HVCC.  Quality Mortgage Services is sensitive to pricing and takes great effort to ensure that the borrowers are treated fairly and that valuations correctly reflect market values.